At Pebble Guard, we are committed to providing reliable and quality safety products for children. This Warranty Policy explains the warranty coverage applicable to Pebble Guard helmets purchased through our official website or authorized sales channels.
Pebble Guard helmets are covered by a 6-month limited warranty from the date of purchase.
The warranty applies only to the original purchaser and is subject to the terms and conditions described below.
During the warranty period, Pebble Guard may provide repair, replacement, or another appropriate remedy where a product is found to have a genuine manufacturing defect.
The warranty may cover defects relating to:
Manufacturing workmanship
Materials used in the helmet
Structural components that fail due to a manufacturing defect
Buckles, straps, or adjustment components that fail due to a manufacturing defect
The warranty does not guarantee that the helmet will remain free from normal wear and tear.
The warranty does not cover damage or defects resulting from:
Normal wear and tear
Accidents or crashes
Impact or collision
Improper use
Misuse or abuse
Negligence
Improper fitting or adjustment
Failure to follow product instructions
Improper storage or transportation
Exposure to extreme heat or other unsuitable conditions
Unauthorized modification or alteration
Drilling, cutting, painting, or otherwise modifying the helmet
Damage caused by chemicals, solvents, or unsuitable cleaning products
Scratches, dents, cosmetic damage, or changes in appearance caused by ordinary use
Damage caused by pets or other external causes
Use of the product for a purpose for which it was not designed
A helmet that has experienced a significant impact should be replaced, even if there is no visible damage.
A helmet is designed to absorb energy during an impact, and its protective capability may be compromised after a significant impact.
The Pebble Guard warranty should not be interpreted as a guarantee that an impact-damaged helmet can safely continue to be used.
If your child’s helmet has been involved in a crash or significant impact, stop using it and contact Pebble Guard for guidance regarding replacement.
To submit a warranty claim, the customer should provide:
Order number or proof of purchase
Customer’s name
Registered mobile number or email address
Product details
Description of the issue
Clear photographs of the helmet
Photographs or videos showing the reported defect, if requested
Pebble Guard may request additional information where reasonably necessary to assess the warranty claim.
Please contact Pebble Guard through the customer-support details provided on our website.
When contacting us, mention “Warranty Claim” in the subject or message and provide your order details.
Our team will review the claim and provide instructions regarding the next steps.
Once a warranty claim is received, Pebble Guard may assess the product to determine whether the reported issue is covered by this Warranty Policy.
We may request that the product be returned for inspection where necessary.
Warranty coverage will be determined based on the nature and cause of the reported defect.
If the claim is approved, Pebble Guard may, at its discretion and subject to applicable law:
Replace the defective product;
Repair the product, where repair is appropriate; or
Provide another appropriate remedy.
If the same product or model is unavailable, Pebble Guard may provide an alternative solution of comparable value, subject to availability and applicable law.
Where a warranty claim is confirmed to involve a manufacturing defect covered by this policy, Pebble Guard will handle applicable shipping arrangements or costs as communicated to the customer.
If an item is sent to Pebble Guard for inspection and the issue is determined not to be covered by the warranty, any applicable return or shipping charges will be communicated to the customer before proceeding, where applicable.
A replacement product provided under warranty will generally remain covered only for the remainder of the original warranty period, unless applicable law or Pebble Guard specifically provides otherwise.
A replacement does not automatically restart a new 6-month warranty period.
If a product is replaced under warranty, the replacement will be subject to the applicable Pebble Guard warranty terms.
The customer may be required to provide proof of the original purchase.
A valid invoice, order confirmation, receipt, or other acceptable proof of purchase may be required to process a warranty claim.
Warranty claims without reasonable proof of purchase may be subject to additional verification.
Products purchased from unauthorized sellers, counterfeit products, or products for which the original purchase cannot reasonably be verified may not be eligible for Pebble Guard’s warranty.
Where a product is purchased through an authorized retailer or marketplace, the customer may be required to provide the original purchase documentation.
Unless otherwise required by applicable law, the warranty is intended for the original purchaser and is not automatically transferable to another person.
Any unauthorized modification to a Pebble Guard helmet may void the warranty to the extent permitted by applicable law.
Customers should not:
Drill holes in the helmet
Remove structural components
Modify the shell
Modify straps or buckles
Add attachments that are not approved for the product
Use adhesives, paints, solvents, or chemicals that may affect the helmet’s materials
The Warranty Policy and Refund & Return Policy are separate.
The standard return period for Pebble Guard products is 7 days from delivery, subject to the conditions in the Refund & Return Policy.
After the return period has expired, an eligible manufacturing defect may still be considered under the 6-month warranty.
This Warranty Policy does not limit or exclude any rights or remedies available to consumers under applicable Indian law.
Where applicable law provides a consumer with rights that are more favorable than the terms of this Warranty Policy, those rights will continue to apply.
Pebble Guard may update this Warranty Policy from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
For warranty assistance, please contact:
Pebble Guard
Website: pebbleguard.in
Email: info@pebbleguard.in
Phone: +919560180515
Please include your order number and product details when submitting a warranty request.
