Shipping & Delivery Policy

At Pebble Guard, we aim to make sure your order reaches you safely and on time. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through pebbleguard.in.

1. Shipping Locations

Pebble Guard currently delivers products to serviceable locations across India.

Delivery availability may depend on the location and the serviceability of the courier partner.

Some remote or restricted locations may have longer delivery times or may not be serviceable.

2. Order Processing

Orders are generally processed after successful confirmation of payment or order verification.

We aim to dispatch orders within 1–3 business days.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotional periods, holidays, or periods of unusually high order volume, processing may take longer.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

3–7 business days, depending on the delivery location.

Delivery to remote areas may require additional time.

The estimated delivery date shown at checkout or communicated after dispatch is an estimate and may vary due to circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Where free shipping is offered, the eligibility conditions will be displayed on the website or during checkout.

Pebble Guard reserves the right to change shipping charges from time to time, provided applicable charges are clearly displayed before purchase.

5. Order Tracking

After your order has been dispatched, Pebble Guard may provide tracking information through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information provided by the courier partner to check the status of your shipment.

Tracking information may take some time to become active after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/Flat number
Street/Locality
City
State
PIN code
Valid mobile number

Pebble Guard will not be responsible for delivery problems caused by an incorrect, incomplete, or inaccurate address provided by the customer.

7. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts.

If delivery cannot be completed because:

The customer is unavailable,
The address is incorrect or incomplete,
The customer refuses delivery,
The customer does not respond to the courier,
The delivery location is inaccessible,

the shipment may be returned to Pebble Guard.

If the customer requests re-delivery after the shipment has been returned, additional shipping charges may apply where applicable.

8. Delayed Delivery

Although we aim to meet the estimated delivery timeline, delays may occur due to circumstances such as:

Severe weather
Natural disasters
Transportation disruptions
Courier operational issues
Public holidays
Government restrictions
Strikes
High order volumes
Incorrect delivery information
Events beyond our reasonable control

If we become aware of a significant delivery delay, we will make reasonable efforts to communicate the updated status to the customer.

Nothing in this policy limits any consumer rights available under applicable law.

9. Damaged Package at Delivery

If the package appears visibly damaged when delivered, the customer should, where reasonably possible:

Take photographs or video of the package before opening it.
Open the package carefully.
Check the product for damage.
Contact Pebble Guard customer support as soon as possible.

Please retain the original packaging until the issue has been resolved.

10. Wrong or Missing Product

If you receive:

The wrong product,
The wrong colour,
The wrong size,
A missing item, or
A product that does not match your order,

please contact Pebble Guard as soon as possible.

Please provide your order number and photographs/videos of the product and packaging when requested.

We will investigate the issue and provide an appropriate solution in accordance with our Refund & Return Policy and applicable law.

11. Shipping and Returns

For eligible returns, return shipping arrangements and charges will be handled according to our Refund & Return Policy.

Where the return is due to a defective, damaged, incorrect, or materially misdescribed product attributable to Pebble Guard, applicable return shipping costs will be handled by Pebble Guard, subject to verification.

For customer-initiated returns, such as an incorrect size or change of preference, applicable return shipping charges may be borne by the customer.

12. Cancellation Before Dispatch

Customers who wish to cancel an order should contact Pebble Guard as soon as possible.

If the order has not been dispatched, we will make reasonable efforts to cancel it.

If the order has already been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

13. Cash on Delivery

If Cash on Delivery (COD) is offered for your location, the applicable COD terms and charges, if any, will be displayed during checkout.

Customers should ensure that they are available to receive the shipment and pay the applicable amount at the time of delivery.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD orders, subject to applicable law.

14. International Shipping

Unless specifically stated otherwise on our website, Pebble Guard currently does not offer international shipping.

If international shipping becomes available in the future, applicable shipping charges, taxes, duties, customs requirements, and delivery terms will be displayed before purchase.

15. Shipping During Sales and Festive Periods

During major sales, festive seasons, product launches, or other promotional periods, order processing and delivery may take longer than usual due to increased order volumes.

Any special delivery timelines will be communicated on the website or through applicable customer communications.

16. Delivery Confirmation

An order may be considered delivered according to the delivery confirmation provided by the applicable courier or logistics partner.

If you believe an order has been incorrectly marked as delivered, please contact Pebble Guard promptly so that we can investigate the matter with the courier partner.

17. Safety of Your Product

Pebble Guard takes reasonable care in packaging products for shipment.

Customers should inspect their helmet after delivery.

If the helmet appears damaged, cracked, deformed, or otherwise unsafe, please do not use it. Contact Pebble Guard customer support immediately for assistance.

18. Warranty

Pebble Guard products currently carry a 6-month warranty, subject to the applicable Warranty Policy.

Shipping-related damage, manufacturing defects, and other warranty matters will be handled according to the applicable warranty and return procedures.

19. Contact Us

For questions regarding shipping or delivery, please contact:

Pebble Guard

Website: pebbleguard.in

Email: info@pebbleguard.in

Phone: +919560180515

We will make reasonable efforts to assist with shipping and delivery-related complaints.