Refund & Return Policy

At Pebble Guard, we want you to be satisfied with your purchase. If you receive a product that is eligible for return under this policy, you may request a return or refund subject to the terms below.

1. Return Period

Pebble Guard offers a 7-day return period from the date of delivery.

To be eligible for a return, the customer must contact Pebble Guard within 7 days of receiving the product.

Requests made after the 7-day period may not be accepted, except where required under applicable law.

2. Products Eligible for Return

A product may be eligible for return if:

• The product received is damaged or defective.

• The wrong product, size, colour, or model was delivered.

• The product received does not match the product ordered.

• The product has a manufacturing defect.

• The product is otherwise eligible for return under applicable consumer-protection law.

For safety reasons, returned helmets must not have been used in a manner that could compromise their protective condition.

3. Conditions for Return

For a return to be accepted, the product should, wherever applicable:

• Be unused and in its original condition.

• Be returned with the original packaging.

• Include all accessories, tags, labels, manuals, and other items supplied with the product.

• Not show signs of misuse, alteration, tampering, or damage caused after delivery.

Pebble Guard may request photographs or videos of the product and packaging to assess a return request.

4. Non-Returnable Situations

A return may not be accepted where the product has been:

• Used improperly.

• Modified, altered, drilled, painted, or tampered with.

• Damaged due to misuse or an accident.

• Damaged due to improper storage or care.

• Damaged after a significant impact.

• Returned without the required accessories or packaging, where applicable.

Important: A helmet that has experienced a significant impact should not continue to be used, even if visible damage is not apparent. Such cases may be handled under the applicable warranty or product-safety process rather than as a normal change-of-mind return.

5. Size-Related Returns

If a customer orders an incorrect size, a return or exchange may be considered within the 7-day return period, subject to product condition and availability.

The customer should contact Pebble Guard as soon as possible after delivery.

Any applicable return shipping charges will be communicated to the customer before processing the return.

6. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact Pebble Guard as soon as possible and preferably within 48 hours of delivery.

Please provide:

• Order number

• Photographs of the product

• Photographs of the packaging

• Description of the issue

• Any other information reasonably requested by our customer-support team

The 48-hour reporting period is intended to help us investigate delivery-related issues and does not limit any consumer rights available under applicable law.

7. How to Request a Return

To request a return, contact us through our customer-support details provided on the website.

Please include:

Order Number:
Customer Name:
Registered Mobile Number:
Reason for Return:
Photographs/Videos, if applicable:

Our team will review the request and provide return instructions where the request is eligible.

8. Return Shipping Charges

For products that are defective, damaged, incorrect, or otherwise eligible for return due to an issue attributable to Pebble Guard, Pebble Guard will arrange or bear the applicable return shipping cost, subject to verification.

For customer-initiated returns such as an incorrect size or change of preference, applicable return shipping charges may be borne by the customer.

The applicable charge, if any, will be communicated before the return is processed.

9. Inspection of Returned Products

Once the returned product is received, Pebble Guard may inspect the product to verify its condition and the reason for the return.

If the product meets the applicable return conditions, the refund or replacement process will be initiated.

If the product does not meet the return conditions, we may decline the return where legally permissible and communicate the reason to the customer.

10. Refunds

Once an eligible return is approved, the applicable refund will be processed.

Refunds will generally be made through the original payment method used for the purchase, wherever reasonably possible.

The time taken for the refund to appear in the customer’s bank account, card account, or payment wallet may depend on the relevant payment gateway or financial institution.

For eligible refund requests, Pebble Guard will process the refund within the period required under applicable law.

11. Shipping Charges and Refunds

Where a refund is approved because the product was defective, damaged, incorrect, or otherwise not as advertised, applicable delivery or return charges will be handled in accordance with the applicable law and circumstances of the case.

For voluntary customer-initiated returns, any non-refundable shipping or return charges, where applicable, will be communicated clearly.

12. Cancellation Before Dispatch

If you wish to cancel an order, please contact Pebble Guard as soon as possible.

If the order has not yet been dispatched, we will make reasonable efforts to cancel it.

If payment has already been received and the cancellation is accepted, the applicable refund will be processed through the original payment method or another appropriate method.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

13. Refund for Cancelled Orders

If Pebble Guard cancels an order after receiving payment, the applicable amount paid by the customer will be refunded.

Refund timing may depend on the payment method and payment service provider.

14. Warranty and Returns

Pebble Guard products currently carry a 6-month warranty, subject to the applicable warranty terms.

A warranty claim is different from a normal return request.

Manufacturing defects or other issues covered by the warranty may be eligible for repair, replacement, or another appropriate remedy according to the Warranty Policy.

For safety reasons, products that have experienced a significant impact may require replacement rather than continued use.

15. Refunds for Promotional or Discounted Orders

Products purchased using promotional discounts, coupons, offers, or other promotional schemes may be subject to the specific terms of that promotion.

Where a refund is approved, the refund amount will be calculated according to the applicable order and promotional terms.

16. Exchange

Where available, Pebble Guard may offer an exchange instead of a refund for eligible products, subject to stock availability.

If the requested replacement product is unavailable, the customer may be offered a refund or another appropriate solution.

17. Failed Delivery / Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order is returned to Pebble Guard because of an incorrect or incomplete address, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.

Any refund in such circumstances will be handled according to the applicable circumstances and law.

18. Consumer Rights

Nothing in this Refund & Return Policy is intended to limit or exclude any rights or remedies available to consumers under applicable Indian law.

Where applicable law provides a customer with a right to return, refund, replacement, repair, or other remedy, those rights will continue to apply.

19. Contact Us

For return or refund requests, please contact:

Pebble Guard

Website: pebbleguard.in

Email: info@pebbleguard.in

Phone: +919560180515